What can you do to protect yourself when using internet banking?
It is important that you take positive steps to protect your computer if you use it for internet banking (or any other online transactions). Use only a trusted and secure computer to access your internet banking account. Using publicly shared computers, such as those at internet cafes, is strongly discouraged.
If you use your home computer to access your internet banking account, we recommend that you:
- Install reputable anti-virus and firewall protection on your computer because this provides additional layers of protection that you need to reduce your risk of exposure from viruses that can rob your computer of valuable information.
- Remember that after you install virus protection you will need to regularly update the software, usually by installing patches (used to update or fix a bug in a computer program), so that your protection remains currnet.
- Install any security patches for your operating system and other software installed on your computer and keep these up to date.
- Ensure that you always regularly check your transaction history and notify us immediately of any unauthorised transactions by phoning 1300 72 44 33.
Using Internet Banking
When banking on the internet follow these steps: Always access our website by typing the address into your web browser - www.warwickcreditunion.com.au. Never log on by clicking a link embedded into an email. - Confirm that your data is encrypted by looking for https:// in the address bar, there may also be a padlock symbol on the bottom right corner of the browser window.
- Always log out from your internet banking session, using the logout function when you are finished. Simply closing your browser may leave your account logged in for a short period of time.
- Close your internet browser after logging out at the end of each internet banking session.
Protect Your Access Details:
- Avoid using password or PINs (Personal Identification Numbers) that are relevant to your personal situation. Passwords with telephone numbers, postcodes, your name, or the name of a close relative and the date of birth are simple for criminals to trace. Create passwords with letters and numbers that cannot easily be attributed to you.
Always memorise your password or PIN and do not write it down or store it on your computer. You are responsible for keeping this information confidential.Change your password regularly and don't use the same password for other services such as your video store.We will never send you an email asking you for your password or PIN.
Check your transaction history and statement
We recommend that your regularly check your transaction history and account statements to make sure there are no unauthorised transaction on any of your accounts. If you suspect that any such transactions have taken place, please contact us on 1300 72 44 33.
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