There are several methods being used by thieves to target Online Bank accounts. The most common are:

• Phishing - You receive an email purporting to be from your bank. Messages are various but you'll be prompted to follow a link to our e-banking site. If fact if you follow the link it will take you to a 'ghost website' that looks like ours. When you log on, your keystrokes will be captured by the thieves and then used to siphon money from your account.
• Trojan Horse - A program that pretends to be something it's not. Like the original Trojan Horse, it contains something hidden inside - a malicious program. These programs can damage your computer or might contain a key logger which can be turned on to capture your keystrokes next time you log on to the official banking site.
• Spyware - This is software that gathers information without you knowing. It can enter your computer as a software virus or as the result of installing a new program.
• Virus - A malicious software program that invades your computer. There are many viruses. Some cause damage to your computer; others use the infected computer's internet connection to launch an attack on another computer or network. A particularly serious virus is one that records key strokes and logs your activities; including your internet banking numbers and password, network password and credit card number entered into online shopping sites. This information is then sent back to thieves who may use it to siphon your account and make purchases on your cards.

If you receive a suspect email?
Do not open it. Delete it from your Inbox and then permanently delete it from your Deleted Items folder.

If you have clicked on the link in the email?
Use your virus protection software to scan your computer for viruses and trojans. If an infection is found DO NOT use internet banking until your computer is fixed, and you are certain it is free of viruses.

Contact the staff at your local Warwick Credit Union branch who can, if necessary reset your Access Code.

Contact us if you have a concern
If you believe your internet banking details may have been compromised please contact us immediately by phoning 1300 72 44 33.